| Check In | 12:00 PM |
|---|---|
| Check Out | 10:00 AM |
| Hotel Policies |
POLICY REQUIREMENTSCheck-in and check-out: The standard check-in time is after 12:00 PM and check-out is by 10:00 AM.
Booking confirmation: Confirmation for reservations is subject to the terms agreed upon at the time of booking.
Guests and children policy
Age and capacity: Age is classified as follows: Adults are 18 and over, children are 6 to 17, and infants are 5 and under.
Room capacity: Room occupancy policies differ by room type. For example:
Standard and Deluxe Rooms: Up to 3 adults, or 2 adults and 2 children (either in their own room or sharing).
Suites: Up to 2 adults, or 2 adults and 1 child (sharing).
Dining dress code
While the hotel's restaurants may be generally informal, certain special events have a specific dress code. For example, the Nairobi Serena's "Swahili Night" event required "Swahili Elegance" attire.
Responsible business and ethics
The broader Serena Group of Hotels, including the Nairobi location, has a strong commitment to responsible business practices and sustainability. The hotel adheres to a code of practice concerning: Energy conservation,waste recycling ,supporting local communities by purchasing from local suppliers and promoting local handicrafts & promoting employee wellness.
General prepayment & cancellation policy
Cancellation and prepayment: Cancellation policies vary based on the specific room type and the booking provider. Serena Hotels notes that policies are also seasonal, with stricter rules for peak travel times.
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Member Since 2025
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